GivePulse Success Management Intern

GivePulse is the platform for collective impact. 

Responsibilities:

This is an exciting position that will allow the qualified candidate to expand their knowledge of multiple sectors, work in a social entrepreneurship, and learn/apply multiple skills in account management, SaaS support, training, and change management. This is a remote position. This position has the potential to grow into a full-time position. 

Duties will be tailored to intern's interest/area of study, but typical duties of the success management intern include, but are not limited to:

• Provide the very best customer support via email, chat and phone, and also 
• Find creative solutions to customer requests 
• Go above -and -beyond to make customers love their GivePulse experience
• Communicate ways to the product development team to improve the customer experience to the product development team and recommend product improvements based on your daily interactions with customers and technology trends
• Support the development of training materials that could include support articles, videos and other instructional materials.

You should seriously consider applying if any of the following applies to you:

• Priority Consideration for GivePulse Ambassadors in the 2022-2023 or 2023-2024 Cohorts
• Excel at interpersonal communications
• Enjoy working with people and building solid relationships
• Passionate about helping our customers meet their goals and staying positive in handling customer requests
• Capable of problem solving for the individual client while making sure we prevent such problems in the future
• Skilled at getting, translating, and communicating feedback from customers
• Able to prioritize, make progress and execute on multiple short and long-term tasks and projects
• Enjoy constantly learning new things

• Demonstrate passion for volunteering and community engagement issues

Education:

Ideal candidate is a recent graduate (graduated within the past year) or an undergraduate/graduate student in business, communications, social science, public relations, marketing or related fields. Interest or experience in information technology, computer science, engineering, technical support and customer relations are a plus. And previous experience with the GivePulse platform is a major plus! Time Commitment: 20-30 hours weekly. Hours and work dates are flexible and may be set according to an intern’s class/work schedule. Hours may include some night and weekend events. This is a paid internship with a range of $14-$16 per hour depending on qualifications.

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GivePulse is the community engagement platform bringing together individuals, businesses, social impact organizations, institutions of higher ed and their cities to volunteer, collaborate, research and fundraise for initiatives that address the wicked challenges of the community. To do this, we provide the foundational tools to streamline volunteer recruitment, scheduling and communication, abilities to convert volunteers to be donors, services to activate, engage and cultivate affinity groups, databases for administrators to report on their partnerships and impact and much much more. A successful candidate will share our commitment to community engagement and collaboration. 

We at GivePulse are committed to a policy of equal opportunity and non-discrimination on the basis of race, color, national origin, sexual orientation, religion, sex, gender, gender identity, veteran status, age or disability, as protected by law, in all programs and activities and conditions of employment. GivePulse is especially interested in candidates who will take ownership and responsibility to exceed expectations, contribute to open dialogue, build bridges and foster a climate supporting equity, diversity, and belonging. GivePulse is an anti-racist institution. All positions will actively promote diversity, belonging and equity through critical and compassionate communication and strategic outreach efforts to colleagues, partners and institutions (e.g., historically under-represented, first-generation, undocumented and DACA recipients, LGBTQ community).